Hi,
Your account is locked because our systems detected that it might be compromised. Here's how you can get back in:
1. Try logging in to your account and completing the recovery steps from a computer or mobile phone that you normally use to access Facebook. You can start the recovery process here:
https://www.facebook.com/recover.php
2. If your account is still locked, reply to this email so we can investigate. Be sure to attach a copy of your KTP, if you didn't include one with your original report.
This ID:
- Must be government-issued (ex: passport, KTP, or SIM)
- Must be in color
- Must clearly show your full name, date of birth, and photo
If possible, save this file as a JPEG and cover up any personal information that we don't need to verify your identity (ex: address, license number). We also recommend sending your attachments over a secure connection. Find out more here: https://www.facebook.com/help/?page=148993491850191.
Note that we won't be able to take any action on this account without a copy of your KTP or another government-issued ID that meets these requirements.
Unfortunately, Facebook only provides personalized user support for your region in English. We will only be able to reply to your message in English. Sorry for the inconvenience.
Thanks,
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